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Dubai eGovernment refers to Dubai Government’s use of Information and Communication Technology (ICT) to provide information and services, in line with its vision of easing the lives of people and businesses interacting with the Government and contributing in establishing Dubai as a leading economic hub.
Dubai eGovernment operates in harmony and integration with all the departments and entities that come under the eGovernment umbrella in Dubai. The accomplishments made since the launch of the eGovernment project in 2001 are the result of joint efforts by all Government Departments. Dubai eGovernment offers many core services, but its primary services are through its official public portal: dubai.ae, which integrates the eServices of all Dubai government departments. Other core services of Dubai eGovernment include ePay, eLearn, eHost, AskDubai and its mobile services through the mobile portal and mDubai. Dubai eGovernment also has a corporate website, which details its initial start and present accomplishments. Dubai eGovernment’s core services are maintained by an IT and business development team led by Salem Al-Shair, eServices Director can be contacted by phone, fax, or email using AskDubai. 1. What is Dubai eGovernment? Dubai eGovernment refers to Dubai Government’s use of Information and Communication Technology (ICT) to provide information and services, in line with its vision of easing the lives of people and businesses interacting with the Government and contributing in establishing Dubai as a leading economic hub. 2. Who was responsible for the creation of Dubai eGovernment? The concept of Dubai eGovernment was announced by His Highness Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President, Prime Minister and Ruler of Dubai in early 2000 and the formal launch was on 29th October 2001. After the announcement a high-level Executive Team was formed, led by HE Sheikha Lubna Al Qassimi. The team was instructed to build an eStrategy for the departments of the Dubai Government including eGovernment infrastructure and vital eServices, leading to start of eGovernment with the launch of the public portal www.dubai.ae 3. What are some significant milestones in the development of Dubai eGovernment? 2001 Launches * Dubai.ae launched with 14 eServices in October 2001. * By June 2003, it had reached 600 eServices. * In 2007 it currently has 2,300 eServices. * Data Centre at Dubai Internet City in November 2001. 2003 Launches * eLibrary eLibrary is a core service that is centralizing all government departments’ libraries and acts as a unified channel through which one can search for publications and documents through the databases of the contributing departments. It provides a reference point for the researchers. The service consists of three main functions: acquisition, circulation and cataloguing. * e4all Magazine “The official magazine of Dubai eGovernment”, it’s a monthly magazine highlighting the happenings in UAE’s e-government. * ePay A centralized payment gateway integrated with government departments’ Payment systems, thereby enabling payment from different channels. * eJob (now merged with iRecruitment) * eCitizen & eEmployee initiatives. * AskDubai For problems or questions relating to Dubai eGovernment, you can contact them by choosing any of the options that best suit your needs.A service which is not just limited to Dubai eGovernment but also covers services for many Dubai government departments. * mDubai An innovative channel for communication between customers and Government Departments via SMS. 2005 Launches Mobile Portal 2006 Launch * Direct debit for ePay * Zakat online payment 2007 Launches * Bayt El Khebrah * eManager * eGov Card 4. What is HH Sheikh Mohammed’s vision for Dubai eGovernment? His Highness believes that Dubai eGovernment must “ease the lives of people and businesses interacting with the Government and contribute in establishing Dubai as a leading economic hub”. This statement of His Highness has been adopted as the vision of Dubai eGovernment. 5. How does Dubai eGovernment operate? Dubai eGovernment operates in harmony and integration with all the departments and entities that come under the eGovernment umbrella in Dubai. The accomplishments made since the launch of the eGovernment project in 2001 are the result of joint efforts by all Government Departments. 6. What kind of services does Dubai eGovernment provide? Dubai eGovernment offers many core services, but its primary services are through its official public portal: dubai.ae, which integrates the eServices of all Dubai government departments. Other core services of Dubai eGovernment include ePay, eJob, eLearn, eHost, AskDubai and its mobile services through the mobile portal and mDubai. Dubai eGovernment also has a corporate website, which details its initial start and present accomplishments. |
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