What is DEWA in Dubai: Key Facts and Smart Initiatives Explained

January 31, 2025

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Real Estate Services

The Dubai Electricity and Water Authority (DEWA) is an integral entity in the emirate of Dubai, overseeing the provision of electricity and water services for residential, commercial, and industrial purposes. Established in 1992, DEWA consolidates the electricity and water operations that were once separate entities, ensuring a streamlined and efficient infrastructure to support Dubai’s rapid growth. Today, DEWA stands as a cornerstone of the emirate’s vision for sustainable development and technological advancement.

DEWA’s Role in Dubai’s Infrastructure

DEWA Dubai plays a pivotal role in maintaining the emirate’s essential utilities. Its services include generating, transmitting, and distributing electricity and water across the city. From towering skyscrapers to individual homes, DEWA ensures uninterrupted supply to meet the demands of an ever-growing population and dynamic economic activities.

The organization is also committed to sustainability and renewable energy. Through initiatives like the Mohammed bin Rashid Al Maktoum Solar Park, DEWA aims to align with the Dubai Clean Energy Strategy 2050. This includes enhancing energy efficiency and reducing carbon footprints, contributing to a greener future for the emirate.

How Does DEWA Operate?

DEWA operates under a robust and user-centric system that makes utility management seamless for residents and businesses. From service applications to bill payments, DEWA has integrated digital tools to enhance customer convenience. Users can create and manage accounts, track usage, and pay bills through the DEWA website or mobile app.

In addition to its digital presence, DEWA ensures transparency in billing and provides detailed breakdowns of consumption. These insights allow users to monitor and optimize their usage effectively, promoting responsible consumption. 

Setting Up a DEWA Account

New residents and businesses must activate a DEWA account when moving to Dubai. Here’s an outline of the process:

  1. Application: Apply through DEWA’s online portal or at a service center.
  2. Documentation: Provide essential documents, such as Emirates ID, tenancy contract (Ejari), and passport copy.
  3. Deposit: Pay a refundable security deposit, which varies based on the property type.
  4. Activation: Services are typically activated within 24 to 48 hours after submission.

Understanding DEWA Bills

DEWA bills include charges for electricity, water, and sewerage, along with a housing fee for tenants. The housing fee is calculated as 5% of the annual rent and is divided into monthly installments. The bill provides a transparent view of consumption, allowing residents to identify high-usage patterns and adjust habits accordingly.

Residents can also leverage DEWA’s smart meters to gain real-time insights into their consumption. These advanced meters are designed to help users manage usage effectively and reduce utility costs.

Understanding DEWA Bills

Smart Initiatives by DEWA

In alignment with Dubai’s vision to become a smart city, DEWA has launched several initiatives aimed at digitizing utility services. These include:

  • Smart Meters: Providing accurate readings and real-time monitoring of electricity and water usage.
  • Smart Services Platform: Offering a range of online tools for bill payments, service applications, and energy management.
  • EV Green Charger: Supporting electric vehicle adoption by installing public charging stations across Dubai.

What is a DEWA Clearance Certificate?

A DEWA Clearance Certificate is an official document issued by the Dubai Electricity and Water Authority (DEWA) to confirm that all outstanding payments for electricity and water services have been settled in full for a specific property. This certificate is typically required during property transactions, such as when selling, transferring ownership, or vacating a rental property, to ensure that there are no pending utility bills associated with the property.

FAQs

You can activate your account by submitting an online application, providing essential documents like Ejari and Emirates ID, and paying a security deposit.
 

DEWA offers electricity and water services, along with billing, smart meters, and sustainability programs like solar energy initiatives.
 

DEWA bills can be paid online through the website or mobile app, via bank transfers, or at authorized payment centers across Dubai.

The DEWA Deposit Amount for activating electricity and water services depends on the type of property (residential, commercial, or industrial) and its size. This deposit acts as a refundable security amount held by Dubai Electricity and Water Authority (DEWA) to ensure the payment of bills during the period of service.

DEWA Deposit for Residential Properties:

  1. Apartments: AED 2,000
  2. Villas: AED 4,000
     

There are several convenient methods to pay your DEWA bills online, ensuring quick and hassle-free transactions:

  1. DEWA Website: Use DEWA's official website to log in or use the guest payment option for bill settlement.
  2. DEWA Mobile App: Access DEWA's app, available for iOS and Android devices, to make payments securely.
  3. Online Banking: Many banks in the UAE offer DEWA bill payment services through their online banking portals or mobile apps.
  4. Smart Dubai App: Settle your bills using the DubaiNow app, a comprehensive platform for government-related services.
  5. Credit/Debit Cards: Payments can be made directly using major credit or debit cards through DEWA's online platforms.
  6. Autopay: Set up automatic payments through DEWA's website or your bank to ensure timely bill settlement.

For more information, get in touch with us at Provident